Terms and conditions of sale
GENERAL CONDITIONS OF SALE
We invite you to carefully read these General Conditions of Sale before making any purchase. By buying a product, you fully accept these General Conditions of Sale.
1. OUR AGREEMENT
The presentation of products and services on Revée’s website or any app for mobile devices constitutes an invitation to acquire them.
If you want to purchase one or more products, you can select them one at a time, adding them to your cart. Once you have selected all the items you intend to buy, you can close your cart and submit the order. At this point you will see a summary page displaying the products you selected, their price and delivery options (and their costs). You will be asked to choose the preferred delivery option, transport and payment method.
At the end of the process, you can submit your order.
It will therefore be regarded as your contractual purchase proposal addressed to Revée for the listed products, each considered individually. Upon receipt of your order, we will automatically send you a message to confirm receiving your order (“Order receipt”). An Order receipt does not constitute acceptance of your purchase proposal. By sending the Order receipt, in fact, we only confirm that you have received your order, that it has undergone a data verification process, as well as that the products you have requested are available. The sales contract between you and Revée S.r.l. will only be entered into when we send you an e-mail accepting your purchase proposal. The information relating to the shipment of the product and the expected date of delivery (“Shipping confirmation”) will be delivered to you with a separate e-mail. This e-mail can be sent directly by Revée or by the courier selected according to your shipping and delivery choice. Should your order be processed through multiple shipments, you may receive separate Shipping confirmations. You will only be charged when the items included in your order are shipped. You will be able to cancel your order before receiving the Order confirmation. In this case you will not be charged any costs. However, the right of withdrawal is subject to the terms and conditions set out in the following art. 2.
You agree to receive electronic invoices. These documents will be available in PDF format on the dedicated website section of your account. The issue of the electronic invoice relating to an order will be communicated to you in the Order confirmation.
All orders placed on the website must correspond to normal consumption needs. This requirement is applied in relation to both the number of products purchased with a single order, and to several orders associated with the same product —even if each order includes a quantity of products corresponding to normal consumption needs—.
2. RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICY
Without prejudice to the exceptions indicated below and without having to provide any reason, you have the right to withdraw from your order within 14 days from the day you received the ordered product —or the last product, batch or unit in case of goods, batches or multiple pieces delivered separately— or from the conclusion of the contract.
You will have to communicate to Revée S.r.l. your intention of exercising the right of withdrawal by contacting us using the appropriate form.
In order to exercise the right of withdrawal, the relevant communication must be sent before the expiry of the 14-day period, and the product must be returned to Revée within the aforementioned 14 days.
For more information on the right of withdrawal and related instructions, please contact our Customer service.
EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL
We will refund you all payments received in relation to the product for which you exercised the right of withdrawal —including shipping costs of the cheapest shipping method offered by Revée— within 14 days from the day we were informed of your intention of exercising your right of withdrawal. The refund shall take place with the same payment method that you used to place the order, unless we have expressly agreed otherwise. In any case, you will not incur any costs as a consequence of this refund. We shall withhold the refund until we have received the product or until you have provided proof that you have returned it to Revée —whichever occurs first—. Please note that you are required to return to us the products in question within 14 days from the day you communicated the withdrawal. You will have to bear the direct costs of returning the products. You could be held responsible for the decreased value of the goods resulting from their manipulation —if other than that the one needed to establish the nature, characteristics and functioning of the goods—.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in case of:
- supply of sealed goods that cannot be returned for hygienic reasons or for health protection ones and that, after the delivery, have been opened or were inseparably mixed with other goods;
- supply of tailor-made or clearly-customised goods;
- supply of goods that are likely to deteriorate or expire rapidly.
3. PRICES AND AVAILABILITY
All prices are inclusive of VAT applicable by law.
Information on our product’s availability is listed on our website, as well as on the presentation page of each product. In addition to the information provided on this page or elsewhere on the website, we are unable to give more precise indications regarding the availability of our products. Please consider that products’ estimated shipping and delivery times are purely indicative, and it is not possible to fully rely on them. Once we receive your order, we will notify you by e-mail if some of the products you have ordered are not available.
If the goods ordered from Revée were to be delivered outside of Italy, you could be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be at your expense. We have no control over these costs nor can we predict their amount. Customs policies vary considerably from country to country, so we invite you to contact your local customs office for further information. Please also keep in mind that, when you place orders on our website, you shall be considered as an importer and you are therefore required to comply with all the legislation and regulations of the country in which you will receive the goods. Your privacy is important to us, and we know that you care about how your order information is used and shared. We would like our international customers and those who ship products abroad to be aware that cross-border deliveries are subject to opening and inspection of products by customs authorities.
5. GUARANTEES ON SOLD PRODUCTS AND LIMITED LIABILITY
The guarantee scheme for products sold by Revée differs according to whether the buyer is a “consumer” or a “seller” pursuant to Directive 1999/44/EC concerning “certain aspects of the sale of consumer goods and associated guarantees”.
If you buy as a “consumer”, you benefit from the legal guarantee of conformity, which the seller is required by law to offer on every good sold (“Legal guarantee”).
The Legal guarantee —to which Revée is obliged as a seller— guarantees that the good should not present any lack of conformity with respect to the sales contract.
According to the law, in case of applicability of the Legal guarantee, you shall have the right to restore the conformity of the goods at no cost either by repair or replacement, or —if this is not possible— you will be entitled to a price reduction or to the termination of the contract. Revée therefore responds to any lack of conformity occurring within two years from the date of delivery of the goods. You will still have the burden of reporting the lack of conformity within two months of its discovery.
Should you detect a lack of conformity on the goods purchased from Revée during the period of validity of the Legal guarantee, please contact our Customer service.
To the extent permitted by law, Revée declines all responsibility if the product delivered does not comply with the legislation of the country of delivery other than Italy.
We will not be held responsible for non-substantial differences between the goods purchased and the related illustrative images and text descriptions published on our website.
Without prejudice to cases of wrongful intentional or grossly negligent acts, we are solely responsible for any direct and foreseeable damage when entering into the sales contract. We will therefore not be held responsible for any losses suffered, loss of earnings or any other damage that is not an immediate and direct consequence of our non-compliance or that was not foreseeable when entering into the sales contract.
6. APPLICABLE LAW AND JURISDICTION
These General Conditions of Sale are regulated and must be interpreted in accordance with Italian laws —except for the provisions relating to conflict of laws—. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You also accept —and so do we— to submit to the non-exclusive jurisdiction of the courts and tribunals of Turin (Italy). As a consumer, you can thus take legal measures before the Court of Turin or the Member State of the European Union in which you are resident or domiciled to file a claim in relation to these General Conditions of Sale. If you are a consumer and have your habitual residence in the European Union, you may benefit from the additional protections provided by the mandatory rules of your country of residence.
7. CHANGES TO THE GENERAL CONDITIONS OF SALE
We reserve the right to modify our website, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. You will be subject to the policies and terms of the General Conditions of Sale applicable at any specific time when you order products from us. This applies unless the changes to these policies and terms are required by the applicable law or by the competent authorities, case in which they shall also apply to orders you've previously placed. If any provision of these conditions is deemed invalid, void or for any reason inapplicable, such condition will not in any case affect the validity and effectiveness of the other provisions.
Should you fail to comply with these General Conditions of Sale and with the obligations you undertook pursuant to them, the fact that we decide not to exercise our right to take legal measures against you does not imply that we waive such a right.
We do not sell products to minors. If you are under 18, you can only use the Revée e-shop with a parent or legal guardian.
10. OUR CONTACT DETAILS
Revée S.r.l., Corso Quintino Sella n. 131 - 10100 - Turin (TO, Italy); share capital: €10.000,00; REA [Italian economic and administrative repertoire] No.: TO-1164432; VAT No.: IT-10818580010.
E-mail address: email@example.com
|Monday||9 AM - 6 PM|
|Tuesday||9 AM - 6 PM|
|Wednesday||9 AM - 6 PM|
|Thursday||9 AM - 6 PM|
|Friday||9 AM - 6 PM|