Right of withdrawal
In accordance with EU legislation, you may withdraw from your contract with Revée within 14 days from the date of delivery of the products.
This means that if for any reason you are not satisfied with the products you have ordered, it will be sufficient for you to notify us of your intention to return the products within 14 days of delivery of the product, without having to provide any reason. If your order includes several products that have been delivered separately, the aforementioned 14-day period will start from the date of delivery of the last item.
In order to exercise your right of withdrawal, you must contact our operators at +39 011 898 1276 and send an e-mail to email@example.com enclosing the following form . Alternatively, you may send a request through the 'product return' section in your Revée account. To comply with the withdrawal period, it will be sufficient for you to notify us before the withdrawal period expires.
The products must be returned without delay, no later than 14 days from the date on which you informed us of your decision to withdraw from the contract with Revée.
Please ensure that the products you are returning are complete and have not been tampered with. Furthermore, if you wish to return a product, please do not use it for anything other than what is reasonably necessary to decide whether or not to keep it. This means that you may try on products to check their fit and size, but you may not wear or wash them, nor remove any labels or seals. If failure to do so results in a loss of product's value, we may hold you accountable for it.
By informing us that you wish to return a product, you will be entitled to a refund of the full amount of the payment charged, including delivery charges (except for additional charges applied if you have chosen a delivery method other than the cheapest standard delivery method offered by Revée), no later than 14 days from the date on which you informed us of your decision to exercise your right of withdrawal. We may, however, withhold your refund until we have received the returned products or until you have provided us with proof that you have returned the products, depending on whichever circumstance occurs sooner and on whether the product is in a suitable condition. If the returned items are damaged or show signs of wear resulting from handling that is not necessary to establish their nature, characteristics and functioning, we may withhold from the refund an amount corresponding to their partial or full loss of value.
The refund will be made using the same payment method used for the original transaction.
Please note that, in case of withdrawal, the costs for returning the item (e.g. packaging and shipping) are at your expense.
If, on the other hand, you withdraw after the 14 calendar days period, or if you purchase as a 'professional', the price of the item may be refunded at our sole discretion, without including the shipping costs.
Items excluded from the right of withdrawal
The right of withdrawal may be exercised in relation to any product purchased on the Revée e-shop, with the exception of:
custom-made or clearly personalised items, or items that are likely to deteriorate or expire rapidly;
sealed items that cannot be returned for hygienic or health protection reasons and that have been opened or were inseparably mixed with other goods after delivery.
If you need further assistance, please do not hesitate to contact us.
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